Data Deletion

If you messaged us on WhatsApp

• Send DELETE to the same WhatsApp number you messaged us on, or
• Email grievance@ticketrao.in from the address you want us to reply to, stating the phone number to delete.

If you have an agent account

• Email grievance@ticketrao.in from your registered email, asking to close your account and delete your data.

We don’t yet have a self-service delete button in the product — every request goes to a person, the same as any other request under section 8 of our Privacy Policy. We may ask you to confirm your phone number or email so we don’t delete the wrong record.

• Your WhatsApp phone number and display name, and our record of your consent.
• The content of messages exchanged with you.
• Your travel request history, and any traveller details (name, age, gender) you asked us to remember.
• For agents: your profile, KYC documents, and dashboard activity.

If you have an enquiry with an agent in progress, deleting your data ends that enquiry — we can no longer connect you.

A deletion request removes you from active use, not from records the law requires us to keep:

• PNR and ticket documents already issued, and agent KYC and billing records — Indian tax and company law set the retention period, and we cannot shorten it on request.
• Records of the deletion request itself — that you asked, and when — so we can show we complied if asked.

Everything else is erased outright, not merely hidden from your view. Full retention periods for each category of data are in section 6 of the Privacy Policy.

We complete deletion within 30 days of a request we can verify, and confirm once it’s done. There is no charge.

If you’re not satisfied with how a deletion request was handled, contact our Grievance Officer, or escalate to the Data Protection Board of India.

• Email: grievance@ticketrao.in
• Phone: +91 8055018080
• Post: Motrav Mobility Private Limited, Flat No H-605, Sr No 36(P), Pristine Pacific PH, Ambegaon BK, Haveli, Pune - 411046, Maharashtra, India