Terms of Use

Motrav Mobility Private Limited, CIN U62099PN2026PTC253477, GSTIN 27AAUCM6916A1Z9, registered at Flat No H-605, Sr No 36(P), Pristine Pacific PH, Ambegaon BK, Haveli, Pune - 411046, Maharashtra, India.

Ticketrao is a lead-generation and dispatch platform. We receive travel enquiries from passengers and route them to independent travel agents.

We do not book tickets. We do not issue tickets. We do not sell tickets. We do not collect or hold any money for tickets. We are not a travel agent, a tour operator, or an agent of Indian Railways, IRCTC, or any bus operator.

Every booking is a direct transaction between you and an independent travel agent. Any payment you make is made to that agent. Any ticket you receive is issued by that agent through their own authorised channel — for rail, an IRCTC/RTSA-authorised agent.

Using the service is free. You pay us nothing.

• Send us your travel request on WhatsApp. We will confirm what we understood before sharing it.
• With your consent, your number and request go to one verified agent, who will contact you.
• We cannot guarantee a seat, a confirmation, or a price. Availability is decided by Indian Railways and the bus operators, not by us and not by the agent. Nobody has a reserved quota. What we offer is a verified agent who will look for options and keep trying.
• Agree the price and the service charge with the agent before they book. We do not set agent charges and we do not receive any part of them.
• Give accurate travel details. A wrong name, age or date can make a ticket unusable, and railway rules on cancellation and refund apply, not ours.

If an agent behaves badly, tell us. We verify agents, we record their performance, and we remove agents who do not serve passengers properly. But we are not liable for their acts — see section 6.

Agents subscribe to a monthly plan and receive live enquiries in a dashboard. By using it you agree that:

• You are an independent business, not our employee, partner or agent. Nothing here creates a partnership or an employment relationship.
• You will hold the registrations your bookings require. For rail bookings you must be an IRCTC/RTSA-authorised agent, and we will verify your registration number before you receive rail enquiries.
• Passenger contact details are given to you only to serve that enquiry. You may not use them for marketing, sell them, or pass them to anyone else. Misuse ends your account.
• Your subscription buys a lead allowance and a place in the dispatch order. It does not buy a guaranteed number of leads — lead volume depends on passenger demand, which we do not control and do not promise.
• Unused monthly leads roll over at 50% for one billing cycle. Prepaid top-up leads do not expire while your subscription is active.
• Subscription fees are payable in advance and are non-refundable once a billing period has begun, except where we are at fault. If a lead is unusable — the passenger is unreachable, the details are wrong, or it duplicates another — raise a dispute and we will return the lead to your balance if it is upheld.
• We may suspend an account for non-payment, for misuse of passenger data, or for repeatedly claiming leads and not serving them.
• Either of us may end the arrangement with 30 days’ notice. You keep access until the end of the period you have paid for.

You may not:

• Submit false or automated enquiries, or enquiries for someone who did not ask.
• Attempt to access another user’s account or data.
• Interfere with the service, or use it to break any law.
• Use the service in connection with touting, or any activity prohibited under the Railways Act, 1989.

We rate-limit messages and may block numbers that abuse the service.

We provide the platform as it is. We take reasonable care to verify agents and to pass your request on accurately, but we do not warrant that the service will be uninterrupted, that a suitable agent will always be available, or that any booking will succeed.

We are not liable for the acts or omissions of agents, for the availability, price or quality of any ticket, for missed travel, or for any indirect or consequential loss. Where liability cannot be excluded by law, our total liability to a passenger is limited to nil — the service is free — and to an agent is limited to the subscription fees they paid us in the three months before the claim.

Nothing here limits liability for fraud or for anything that cannot be limited by law.

How we handle personal data is set out in our Privacy Policy, which forms part of these terms.

We may update these terms. Material changes will be notified before they take effect, and the date at the top will change.

These terms are governed by the laws of India. The courts at Pune, Maharashtra have exclusive jurisdiction.

Motrav Mobility Private Limited — support@ticketrao.in · +91 8055018080